Support

At the top right of the Dashboard, there is an alarm bell icon that serves as a notification center for alarms. Next to it, there is the Profile Info section. Clicking on the arrow next to the Profile Info will expand a dropdown menu with the following options:

1. Support: Hovering over the Support option reveals a submenu with the following choices: a. Raise a Ticket: This option takes you to a page where you can fill out a form to submit your complaints or issues. b. Track Status: You can use this option to track the status of your ticket and monitor the progress of your support request. c. Download Diagnostic tool: COSGrid offers a diagnostic tool that you can download using this option. The tool helps diagnose and troubleshoot issues more effectively.

2. Settings: Clicking on this option allows you to access and modify various settings related to your account or the application.

3. Logout: This option logs you out of your current session, ensuring that your account remains secure and protected.

The Ticket Raise form consists of three fields:

1. Issue in: In this field, you need to specify where you are facing the issue. You can choose from options such as "Common" or specify a specific device that is experiencing the problem.

2. Issue: Here, you need to provide a brief and concise name or title for the issue you are facing. This helps in categorizing and identifying the problem more effectively.

3. Description: This field allows you to provide a detailed description of the issue you are encountering. You can explain the symptoms, error messages, and any relevant information that can help the support team understand and troubleshoot the problem accurately.

The Ticket History Page displays a table with the following columns:

1. Issue in: This column indicates where the issue occurred or the specific device/component affected.

2. Issue: It provides a brief description or title of the reported issue.

3. Description: This column contains a detailed description of the reported issue, including relevant information and symptoms.

4. Status: The status column shows the current status of the ticket, indicating whether it is open, in progress, resolved, or closed.

5. Actions: This column provides actions or options related to the ticket, such as viewing more details, updating the ticket, or closing the ticket.